Refund & Cancellation Policy

This policy covers refunds and cancellations for Me2Us4U subscription plans (Free, Premium) and one-time credit top-up packs, described in full on our Pricing page. It should be read together with our Digital Credits & Usage Terms.

Your initial subscription purchase (e.g., upgrading to Premium) is eligible for a full refund if requested within 7 days of that purchase. Renewal charges for subsequent billing cycles are not covered by this window — cancel before your renewal date to avoid being charged again. Cancelling a subscription stops future billing but does not retroactively refund the current billing period unless the 7-day window above still applies.

One-time credit top-up packs (Starter, Mega, or any future pack) are refundable within 7 days of purchase only if zero credits from that pack have been spent.

Once any credit from a purchased pack has been consumed, that pack is strictly non-refundable — in full or in part — regardless of how many credits remain unused.

Digital credits are not currency, a stored-value instrument, or property. They cannot be redeemed or converted back into cash, and they cannot be transferred, gifted, or sold to another Me2Us4U account. Where a refund is approved under this policy, it is issued to your original payment method — not paid out as cash or credit to a third party.

Contact us at support@me2us4u.com with your account details and the transaction you're asking about. We aim to acknowledge refund requests within 24 business hours and resolve eligible requests within 7–10 business days.

We may update this policy as our plans and products evolve. Material changes will be reflected by an updated "Last Updated" date at the top of this page.